1. General
Poornima E-Shop ("we" and "us") operates the website poornimaeshop.com. By placing an order through this Website, you agree to the following terms. These terms are designed to ensure both parties are aware of and agree upon expectations for a smooth transaction.
2. Stock Availability
We try to maintain accurate stock counts on our website, but occasional discrepancies may occur. In the event that an item is out of stock after your purchase, we will fulfill the available items in your order and notify you. You can choose to wait for the restocked item or opt for a refund for the unavailable product.
3. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items. The final shipping cost will be included with the total order price at checkout, and payment for shipping will be collected along with your order.
4. Dispatch Time
Orders are typically dispatched within 2 business days of payment. Our warehouse operates Monday to Friday during standard business hours, excluding national holidays. Any delays will be minimized, and we will keep you informed.
5. Change of Delivery Address
We are able to modify the delivery address at any time before dispatch. Please contact us immediately if you wish to update the delivery address for your order.
6. P.O. Box Shipping
We can only ship to P.O. Box addresses using postal services. Courier services cannot be used for these locations.
7. Military Address Shipping
We can ship to military addresses using postal services but are unable to use couriers for these shipments.
8. Items Out of Stock
In case an item is out of stock, we will hold the entire order until the out-of-stock item is available. The in-stock items will be reserved while we wait for restocking.
9. Delivery Time Exceeded
If the delivery time exceeds the estimated delivery window, please contact us for assistance. We will investigate the situation and provide an update.
10. Tracking Notifications
Once your order is dispatched, you will receive a tracking link to monitor your shipment's progress via the carrier's tracking system.
11. Damaged Parcels in Transit
If a parcel arrives damaged, please reject the parcel from the courier if possible and contact our customer service. If the parcel is already delivered and you were not present, reach out to us, and we will guide you through the next steps.
12. Duties & Taxes
- Sales Tax: Sales tax is already included in the price of goods displayed on the website.
- Import Duties & Taxes: For international orders, import duties and taxes may be due upon arrival in your destination country. Please check with your local authorities for more information. If you refuse to pay the duties and taxes, the goods will be returned at your expense, and you will receive a refund for the value of the goods minus return shipping. The initial shipping charges will not be refunded.
13. Cancellations
If you wish to cancel your order, you may do so before it has been dispatched. Once dispatched, please refer to our return and refund policy.
14. Insurance
All parcels are insured for loss or damage up to the declared value by the shipping carrier.
- Damaged Parcels: If your parcel is damaged in transit, we will process a refund or replacement after the courier has completed their investigation.
- Lost Parcels: If the parcel is deemed lost in transit by the courier, we will process a refund or replacement after their investigation.
15. Customer Service
For any inquiries regarding orders, shipping, or services, please reach out to us at Contact Information.